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Managerial Responses to Online Reviews: A Text Analytics Approach

Sena, Vania ; Bhaumik, Sumon Kumar ; Sengupta, Abhijit ; Demirbag, Mehmet ; Sheng, Jie ; Amankwah-Amoah, Joseph ; Wang, Xiaojun ; Khan, Zaheer

British Journal of Management, 2019, Vol.30(2), p.315(13) [Peer Reviewed Journal]

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